Shipping policy

At LWPEARL by Laura Weber, we are dedicated to ensuring that your experience reflects the artistry and care behind each of our designs. Below is our shipping policy, crafted to align with our commitment to quality and precision.

 

 

Pre-Order Collection

Products in the Pre-Order Collection represent our bespoke and exclusive offerings. Please note the following:

  • Confirmation and Production: Upon receiving your order, it will be reviewed and confirmed by our team. Once confirmed, the product will be queued for manufacturing.

  • Estimated Delivery: An estimated delivery date will be provided after merchant confirmation. Please note that timelines may vary depending on the nature of the item and production schedules.

  • Changes and Cancellations: Changes or cancellations must be made within 48 hours of order confirmation. After this period, adjustments cannot be guaranteed due to production logistics.

 

 

Arnotts Collection

For products purchased from the Arnotts Collection, shipping and delivery policies align with those outlined on the Arnotts website. Please visit Arnotts Dispatch and Delivery for detailed information.

 

 

General Shipping Guidelines

  1. Standard Shipping: Complimentary for all orders, with delivery within 5–7 business days from the dispatch date.

  2. Express Shipping: Available at an additional cost, with delivery within 2–3 business days.

  3. Tracking: A tracking link will be provided via email upon dispatch, allowing you to monitor your order’s journey.

 

 

Tracking Statuses

  1. Ordered: Your pre-order is confirmed

  2. Pre-order Received: Payment completed and officially logged

  3. Pre-order Queued: Your size and style are secured

  4. Order Packed: Your jacket has passed quality inspection and is packaged

  5. Order Ready: Package awaiting carrier pickup

  6. In Transit: Your jacket is on its journey to you

  7. Out for Delivery: Final delivery stage

  8. Delivered: Successfully arrived at your doorstep

 

 

International Shipping

We ship globally to most destinations. However, international orders may be subject to import duties and taxes as determined by local customs authorities. These charges are the responsibility of the recipient and are not included in the order total.

 

 

Packaging and Care

Every LWPEARL order is thoughtfully packaged to ensure it arrives in pristine condition. Sustainable materials are used wherever possible, reflecting our commitment to luxury and environmental responsibility.

 

 

Customer Support

Should you have any questions regarding shipping, delivery, or your order, please contact our Client Services team:

 

 

LWPEARL by Laura Weber delivers more than just products—we deliver an experience, curated with the precision and elegance that defines our brand.